Ready to ship in 3-5 business days
We offer FREE WORLDWIDE shipping on all orders using TNT Express services.
1. International TNT Express shipping
Free worldwide shipping
Delivery between 3-7 business days
All orders are dispatched the next business day. Please note, during sale periods or within 3 days of a new collection launch there may be some delays. You will receive an email from Tulle and Batiste to let you know that your order has shipped with your tracking number
This service is fully trackable
Once an order has been shipped and tracking details emailed to you, Tulle and Batiste is no longer responsible for goods shipped. Please check with TNT if you have any delivery issues
TNT Express shipping may incur higher customs / duty taxes depending on your country. For information on Custom / Duty tax, speak to your local customs office
Signature required on delivery. If you are not at home to receive, TNT will contact you to arrange another delivery time. You will need identification to collect
TNT requires a phone number for delivery and cannot deliver to a PO Box
2. Domestic JNE shipping (within Indonesia)
Free national shipping
Delivery between 1-3 business days
All orders are dispatched the next business day. Please note, during sale periods or within 3 days of a new collection launch there may be some delays. You will receive an email from Tulle and Batiste letting you know that your order has shipped along with your tracking number
This service is fully trackable
Once an order has been shipped and tracking details emailed to you, Tulle and Batiste is no longer responsible for goods shipped. Please check with JNE if you have any delivery issues
Signature required on delivery. If you are not at home to receive, JNE will contact you to arrange another delivery time. You will need identification to collect
3. Packaging and labelling of goods
All goods sent out by Tulle and Batiste will be sent out in the most suitable packaging for the item/items purchased to ensure protection of the item. Care labels will appear on all garments and should be followed strictly.
Items are inspected by Tulle and Batiste before dispatch. Once an item has been sent, Tulle and Batiste will no longer be responsible for goods shipped. If you require insurance please send us an email upon purchasing.
Please make sure your shipping address details are up to date when ordering. Please check with your TNT (international shipping) or JNE (domestic Indonesia) office if you experience problems during shipping. We do not refund for items lost in the mail. If you are experiencing problems please follow up with your TNT (international shipping) or JNE (domestic Indonesia) office who will be able to lodge an enquiry. We will do our best to assist you.
5. Time of processing an order
We are very proud of how quickly we process the orders. If items are in stock your order will shipped the next business day. However, to get orders out this quickly it means we are not able to make any amendments, including changing the billing / shipping address, item style / size, remove / add items to your order or cancel your order.
6. Countries we ship to
We ship worldwide. If your country is not listed at the checkout, please email us and we will consider adding your country to the list.
The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
8. Signature required
For tracking purposes a signature is required on delivery for domestic and international shipping. If no one is home during business hours your package may end up at your local post office. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox and an ‘attempted delivery email’ giving you instructions on where to go and collect your package. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, ie. a business address.
9. Shipping costs
We offer Free Worldwide Shipping for all orders. Please note, we do not ship to hotels so use a private address only.
10. Shipping limitations
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries / regions:
- North Korea
- Myanmar / Burma
11. Customs / Import taxes for international customers
All international customers are responsible for the customs rates within their own country. Tulle and Batiste will declare full United States Dollars value paid on all shipments and will include an invoice for customs should they require it. Unfortunately Tulle and Batiste cannot put a lower value on your parcel.
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we will gladly accept a return of any full priced items within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1. How do I return an item?
Enclosed in your Tulle and Batiste Order you will find your Returns Slip, please ensure this is filled in and sent back with your return so we are able to identify and process your return as quickly as possible.
All online returns need to be sent to the below address, we recommend sending your Return back via a trackable method:
PT. Pratama Bumi Energi
Tulle and Batiste
Jalan Gunung Salak
Gang Durian No.7
Bali - Indonesia
Please Note: All returned items must have their original tags still attached and be unworn. Due to hygiene reasons we are unable to offer returns on our swimwear and bloomers.
If you have purchased an item at our Tulle and Batiste Boutique you must contact them for any issues including Returns. Online orders can only be returned to our online warehouse. Online orders cannot be returned or exchanged at our Tulle and Batiste Boutique. If you have misplaced your Returns Slip, please contact us so we can email you a replacement.
2. How will I be refunded?
Once received and processed, your refund will be credited to your original method of payment minus original shipping charges and duties if any paid.
Please Note: Shipping and duties will not be refunded by Tulle and Batiste, however if you paid duties on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.
3. Can I return a sale item?
Yes, as long as the item is returned within 30 days of purchase and is returned unworn with all its tags attached.
4. Can I exchange an item?
Of course! On your returns slip you are able to indicate if you would like an exchange or a refund. Please ensure you include the details of the item you would like to exchange for, including the Style Name, Colour and Size.
5. What if my Item is faulty?
If you have received a faulty item please email us (with a photo of the fault) at firstname.lastname@example.org. We will replace the item if the stock is available or refund you upon return. We also have a 3 Month Warranty period on all of our pieces, please note this excludes regular wear and tear.
6. What if I have received an incorrect item?
If you have received an item you did not order, please email us at email@example.com so we can resolve this for you.
7. Do I Have to Pay for Shipping My Return?
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via trackable method for peace of mind.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.