We ship worldwide
Domestic packages ship via USPS Priority 2-3 day.
International packages generally ship via the United States Postal Service however, Fed Ex or UPS may be used when needed to stay within the shipping rates charged at checkout.
Please email us before purchasing if you have shipping inquiries
Turnaround time on orders varies throughout the year. Generally made to order items will take anywhere from 2-3 weeks before shipping but could take around 4-5 during our most busy times. Homegoods and ready to ship items will usually leave our facility in 1-3 business days (except Giving Candles). Feel free to email us via our contact page with specific questions regarding making and processing times. Please also contact us if you need an something in a hurry to see if we are able to expedite your item at that time.
Giving candles and MOST jewelry items are MADE TO ORDER
POLICIES & INFORMATION
We only accept exchanges on damaged or faulty merchandie. If your item arrives damaged or in the unfortunate rare instance that something happens upon immediate wear of the item, please email us at OuroborosDesignsLA@gmail.com right away for a return authorization and instructions. We cannot give a return authorization if an item that has been in your posession for more than 5 days.
Customers are responsible for all shipping and handling charges when returning an item.
We do not offer refunds if you change your mind.
We do not offer refunds or exchanges on incorrect size items - please select your size carefully and feel free to contact us about any item before you purchase if you have any questions.
We do not offer refunds on samples and sale items.
We do not take responsibility for items that have not been worn, washed, or taken care of properly.
We do not take responsibility for items lost or damaged during exchange shipping.
If an item does not reach us we are unable to provide a refund therefore we STRONGLY recommend you track your item.
We reserve the right to deny return or exchange of any items if they do not meet returns policy requirements.
Deposit payments are non-refundable.
Rush order fees are to pay for a service provided and are non-refundable.
Taxes and duties incurred by international customers are the responsibility of the customer.
While all of our jewelry is not exceptionally expensive it is still, however, delicate and ALL of our jewelry should be handled and kept as such. Excessive rubbing and touching in any way on our jewelry will most likely damage special colorings, finishes, and coatings we use to enhance and embellish our product. Jewelry should be kept still, hung or laying flat, and untouched by other items while not being worn. Jewelry is recommended to be removed before bathing, swimming,or excessively sweating and should not be left in direct sunlight or overly warm areas as some of our materials are sun and heat sensitive.
While all efforts are made to show each item accurately in all ways, colors in pictures can appear slightly different on various computer screens due to individual settings and sometimes camera angles may give a slightly different appearance to an item therefor we also try to give multiple shots at different angles for each piece. Some listings contain one or two "artistic" shots of the jewelry and may use filters over the photography which will distort actual colors. If you are unsure about the coloring of an item please feel free to ask us for a completely raw shot of the jewelry before you purchase and we will send you a new shot of the item in direct sunlight (as that will give the most accurate coloring) the very first chance we get. In other words, if we receive your request at night our time, we will take the new pic the next day at the appropriate time.