Terms And Conditions
Rabbit and The Raven ship worldwide from Bulgaria via our tracked Standard Shipping option. APPROXIMATE Standard Shipping times are as follows:
EU - 1-2 weeks.
USA - 1-3 weeks.
Australia and Canada - 1-5 weeks.
While we do usually ship within 4 business days of purchase, please allow up to 1-2 weeks for your item to be shipped as, while we do carry some pre-manufactured stock, most items are made to order. Please contact us if your order is urgent and we can discuss options for expediting your order.
Note that during the Christmas and New Year holiday season, delays beyond the above time frames can be expected.
All orders are shipped out as soon as possible, but from time to time packages are held up at customs in the destination country. Such delays are unfortunately out of our control.
Note that items lost or damaged in the post are not covered by Rabbit and The Raven. If you would like to upgrade your shipping to include insurance we are happy to arrange this.
As always, please feel free to message us with any questions you have regarding shipping, We are more than happy to assist! :)
Customer satisfaction is very important to us. If you are not happy with your purchase for any reason and notify us within 14 days of item receipt, we will accept a return for a refund only (no exchanges), provided that the returned item is received in its original condition - unworn, unwashed and with all tags attached. All returned items must be sent back within 21 days of delivery. If the reason for the return is our fault (faulty or incorrectly supplied item for example), we will cover all standard shipping costs. For all other return issues, postage expenses are to be paid by the customer. Note that returns and refunds do not apply to sale items. Detailed garment fit measurements are provided in all item listings, if you are still unsure and require additional information, please don't hesitate to contact us x